Infomedics

Financial Processing via Infomedics

At Cortoclinics, most of the care provided is financially settled via Infomedics. You will receive the invoice (in the well-known pink envelope) directly from Infomedics. We have outlined the declaration steps on this page to inform our clients as well as possible.

Where Are You Insured?

Zilveren Kruis, Interpolis, FBTO, De Friesland, CZ, OHRA, Nationale Nederlanden, PZP, DSW, Stad Holland, InTwente, Salland, A.S.R., SZVK, Menzis, HEMA, or Anderzorg

With these insurers, you will receive our invoice via Infomedics.

Other Insurers

For other insurers, billing is done directly from Cortoclinics to the insurer, and you don’t need to do anything further. The insurer reimburses Cortoclinics directly, and you will receive a specification from your insurer, which you don’t need to act on.

Zilveren Kruis, Interpolis, FBTO, De Friesland, CZ, OHRA, Nationale Nederlanden, PZP, DSW, Stad Holland, InTwente, Salland, A.S.R., SZVK, Menzis, HEMA, or Anderzorg

With these insurers, you will receive our invoice via Infomedics.

Read more
Other Insurers

For other insurers, billing is done directly from Cortoclinics to the insurer, and you don’t need to do anything further. The insurer reimburses Cortoclinics directly, and you will receive a specification from your insurer, which you don’t need to act on.

Read more

Step-by-Step Reimbursement Guide

Step 1 – You Receive the Invoice

After your treatment at Cortoclinics, you will receive an invoice from Infomedics. This may be sent to you by post (in a pink envelope) or digitally via email. Please ensure your contact details are up to date.

Note! The invoice comes from Infomedics, not from Cortoclinics. Always check that the invoice details are correct and keep it safe for your records.

Step 2 – Submit the Invoice to Your Health Insurer

Submit the invoice directly to your health insurer. This can be done digitally using your DigiD or by post. Do not make any payments until you receive a response from your insurer.

Digitally: Log in to your insurer’s platform using DigiD and submit the invoice according to their instructions. Make sure to attach the invoice and double-check all the details before submitting.

By post: Send the completed claim forms along with the original invoice from Infomedics to your insurer’s claims address.

Once you have received the reimbursement specification from your insurer, you can proceed with the payment to Infomedics.

Step 3 – You Receive a Reimbursement Statement from Your Insurer

Review the statement. It will show the reimbursed amount, any deductible (own risk), and the ‘personal contribution’ or ‘non-reimbursed amount’.

Step 4 – Pay Infomedics
  • Add together the reimbursed amount (the amount you received from your insurer) and the deductible that has not yet been used. Transfer this total to the Infomedics account.
  • The personal contribution or non-reimbursed portion will be waived by Cortoclinics, so you do not need to pay this part yourself.
Step 5 – Send the Reimbursement Statement for Invoice Finalization
  •  Send a copy of the reimbursement statement from your insurer to specificatie@Cortoclinics.com or by post to:
    Beatrixstraat 31, 6031 BB Nederweert (Attn. Administration).This step is very important. Without receiving the reimbursement statement, we cannot complete the administrative processing of your invoice.
Step 1 – You Receive the Invoice

After your treatment at Cortoclinics, you will receive an invoice from Infomedics. This may be sent to you by post (in a pink envelope) or digitally via email. Please ensure your contact details are up to date.

Note! The invoice comes from Infomedics, not from Cortoclinics. Always check that the invoice details are correct and keep it safe for your records.

Read more
Step 2 – Submit the Invoice to Your Health Insurer

Submit the invoice directly to your health insurer. This can be done digitally using your DigiD or by post. Do not make any payments until you receive a response from your insurer.

Digitally: Log in to your insurer’s platform using DigiD and submit the invoice according to their instructions. Make sure to attach the invoice and double-check all the details before submitting.

By post: Send the completed claim forms along with the original invoice from Infomedics to your insurer’s claims address.

Once you have received the reimbursement specification from your insurer, you can proceed with the payment to Infomedics.

Read more
Step 3 – You Receive a Reimbursement Statement from Your Insurer

Review the statement. It will show the reimbursed amount, any deductible (own risk), and the ‘personal contribution’ or ‘non-reimbursed amount’.

Read more
Step 4 – Pay Infomedics
  • Add together the reimbursed amount (the amount you received from your insurer) and the deductible that has not yet been used. Transfer this total to the Infomedics account.
  • The personal contribution or non-reimbursed portion will be waived by Cortoclinics, so you do not need to pay this part yourself.
Read more
Step 5 – Send the Reimbursement Statement for Invoice Finalization
  •  Send a copy of the reimbursement statement from your insurer to specificatie@Cortoclinics.com or by post to:
    Beatrixstraat 31, 6031 BB Nederweert (Attn. Administration).This step is very important. Without receiving the reimbursement statement, we cannot complete the administrative processing of your invoice.
Read more

Frequently Asked Questions

With a referral from your general practitioner, your treatment falls under insured care. If you are insured with one of the following health insurers—Zilveren Kruis, Interpolis, FBTO, De Friesland, CZ, OHRA, Nationale Nederlanden, PZP, Stad Holland, InTwente, Salland, A.S.R., SZVK, Menzis, or Anderzorg—you will receive an invoice from Infomedics.You will need to submit this invoice yourself to your health insurer for reimbursement. Do not pay Infomedics until you receive a response from your insurer. Once you receive the reimbursement and the explanation of coverage from your insurer, you pay Infomedics the reimbursed amount plus any deductible applied. Any remaining amount not reimbursed or any personal contribution will be covered by us.Important! Please email the explanation of reimbursement to: specificatie@Cortoclinics.com

Don't be discouraged. Your insurance reimburses at least part of the costs. They may not reimburse all costs. But that's not a problem: we waive the difference between our invoice and your insurance reimbursement (your 'personal contribution').Do you have a referral letter from your general practitioner? Then, you only pay your mandatory deductible, the costs for physiotherapy, and possibly a personal contribution for medication, just like in a regular hospital, just like with contracted care.

You transfer the reimbursed amount + any deductible withheld to Infomedics, stating the invoice number.If the deductible is zero, you transfer the amount reimbursed by your health insurer to Infomedics, stating the invoice number. You can email the explanation of the reimbursement to:specification@cortoclinics.com

Cortoclinics does not have contracts with all insurers. If you are insured with the health insurers listed below, you must submit the invoice yourself.Zilveren Kruis, Interpolis, FBTO, De Friesland, CZ, OHRA, Nationale Nederlanden, PZP, Stad Holland, InTwente, Salland, A.S.R., SZVK, Menzis or AnderzorgYou therefore send the invoice from Infomedics yourself for declaration to your health insurer. Before you pay Infomedics, you wait for the message from your insurer.As soon as you have received the explanation of the reimbursement from your insurer, you pay Infomedics: the reimbursed amount + any deductible withheld. CortoClinics will pay the 'non-reimbursed part' or 'own contribution'.Important! You can email the explanation of the reimbursement to:  specification@cortoclinics.com

Once we receive this copy, we can complete the administrative process.

Cortoclinics provides insured care. We do not have a contract with all health insurers. In those cases, the health insurer will reimburse a percentage of the invoice, the amount of which depends on your insurance policy. You will never pay more than the deductible withheld.Before you pay Infomedics, wait for the message from your insurer. As soon as you have received the reimbursement and the explanation of the reimbursement from your insurer, you pay Infomedics: the reimbursed amount + any deductible withheld. We will pay the 'non-reimbursed part' or 'own contribution'.Important! You can email the explanation of the reimbursement to: specification@cortoclinics.com

You will receive an invoice for your treatment within Cortoclinics from Infomedics. Due to the regulations of the Dutch Healthcare Authority, this may take 90 to 120 days after the end of your treatment.
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Do you have any questions?

If you have any questions about insurance and reimbursements after reading this information, please contact us at specificatie@cortoclinics.com

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